We make reporting repairs a breeze with our online ‘report a repair’ system! This makes it easy to tell us about any maintenance issues or emergencies that occur within your block. What's more, you can log a report 24 hours a day, 365 days a year. Oh the excitement of it all!
Use our Report a Repair system below to let us know about any maintenance or emergency issues. You can use the system on your laptop, smartphone or tablet. Once logged, your issue will be acknowledged immediately with a reference number unique to you. Then you can easily track your maintenance report. You can also submit pictures (where relevant) to make the process quicker and easier. We’ll then get back to you as soon as possible to sort the problem.
There are also an array of helpful videos, giving you step-by-step advice on some of the simpler issues that you can resolve quickly and easily yourself. It’s like Christmas has come all at once! (We don’t get out much).
Please note: our Report a Repair system is most compatible on the following browsers and may not work on others: Internet Explorer, Google Chrome, Firefox.
If an emergency happens when our office isn’t open, such as in the evenings or on bank holidays, please follow these next steps:
Please note: repairs for block management only Clients will only be performed on issues arising within the communal areas of the block. This might include the hallways, roof and stairwells. Further details of which areas we are responsible for can be found in your Core Services Agreement.