Use our Report a Repair system below to let us know about any maintenance or emergency issues. You can use the system on your laptop, smartphone or tablet. Once logged, your issue will be acknowledged immediately with a reference number unique to you. Then you can easily track your maintenance report. You can also submit pictures (where relevant) to make the process quicker and easier. We’ll then get back to you as soon as possible to sort the problem.

There are also an array of helpful videos, giving you step-by-step advice on some of the simpler issues that you can resolve quickly and easily yourself. It’s like Christmas has come all at once! (We don’t get out much).

Please note: our Report a Repair system is most compatible on the following browsers and may not work on others: Internet Explorer, Google Chrome, Firefox.

Emergencies

If an emergency happens when our office isn’t open, such as in the evenings or on bank holidays, please follow these next steps:

1. Should the issue be of a serious nature, such as a crime, fire or serious injury, please call the emergency services immediately. If you suspect a gas leak please contact: National Grid Gas Emergencies 0800 111 999. This is a 24-hour emergency line.
2. If the issue has resulted in damage to the property and the property is no longer secure or safe please use our Report a Repair system below. This system has been set-up to recognise emergency issues and is run by a specialist out-of-hours service provider.
3. When using the system follow the platform’s instructions and attempt to define as closely as possible what the issue is. For example, if you have a leak please select ‘Water & leaks’ followed by ‘Leak’ and then ‘Water leak within property’. A pop-up message will attempt to help you isolate the leak by shutting the water off. It will then ask you to confirm the details of the issue, the property address and your contact information.
4. If your report is deemed to be an emergency you will be contacted by a member of the emergency out-of- hours team within 1 hour and then every 30 minutes 3 times from when the report is made. They will determine on the phone what the problem is and whether it qualifies as an emergency.

Please note: repairs for block management only Clients will only be performed on issues arising within the communal areas of the block. This might include the hallways, roof and stairwells. Further details of which areas we are responsible for can be found in your Core Services Agreement. Any costs for these emergency call outs will be charged.

Report a repair